Capability — Workflow & Infrastructure Automation
The runbook nobody wants to maintain, automated.
Scripting, internal tooling, and infrastructure as code that removes the manual steps between a commit and a running system — so tribal knowledge stops living in one person's head.
Process
Five steps, in order.
We automate what costs the most time first, not whatever's easiest.
Inventory
Every manual process, cron job, and "ask Dave" step gets written down — including the ones nobody's mentioned in a year.
Prioritize
Ranked by time cost and risk. The process that eats four hours a week beats the one that runs once a quarter, every time.
Automate
Idempotent scripts and infrastructure-as-code modules, checked into version control — not left as a script on someone's laptop.
Document
A runbook and onboarding doc written for the next person, not the one who wrote it.
Transfer
A pairing session so your team can change it without calling us first.
Standards
What we hold the automation to.
Rules that hold up at 3am, not just in the demo.
Every environment defined in Terraform, Pulumi, or Ansible, with state tracked and version-controlled — not clicked together by hand.
Every script safe to run twice. "Run it again" is a valid incident response, not a gamble.
Used as the baseline for server and cloud-resource hardening wherever the environment calls for it.
Never in a script, an env file, or a repo — pulled from a secrets manager at runtime instead.
No direct console changes to anything in production — every change reviewed the same way code is.
Automation runs with only the access it needs, not an admin key reused everywhere because it's easier.
Deliverables
What you're left with.
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